Returns & Exchanges

Due to the perishable nature of our gourmet food items, we cannot accept physical returns, but we are committed to ensuring your complete satisfaction with every gift. If your order arrives damaged or does not meet our quality standards, please contact us within 48 hours for a full replacement or store credit.

1

Inspect Your Delivery

Upon arrival, carefully check your package for any signs of damage or quality issues related to the perishable contents.

2

Document the Issue

Take clear photographs of the product and the shipping packaging to help our quality control team verify the claim.

3

Contact Support

Email our concierge team at [email protected] with your order number and the attached photos within 2 days of delivery.

4

Receive Resolution

Once reviewed, we will issue a replacement shipment or a digital gift card credit to ensure your gifting experience is perfected.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing